Frequently Asked Questions About Your Privacy
We collect your name, email, phone number, date of birth and residential address for identity verification. We also gather payment details and gaming preferences. In Medan and across Indonesia, we use this information to comply with local gaming regulations and process your DANA, OVO, GoPay and QRIS deposits securely.
After account closure, we retain your data for five years to meet tax and regulatory obligations, then delete it. During this retention period, you can still request access to your information or ask us to correct any errors in our records.
Yes. Open your account settings, go to Account > Privacy Requests, and select 'Download My Data'. We'll compile a file showing everything we store—your profile, payment history, login records and gaming activity—and email it within seven business days.
No. We never sell your personal data to marketing firms, advertisers or any third parties. We share information only with payment processors and fraud-prevention partners who help us operate your account safely and where local law permits.
Your payment details are encrypted end-to-end. We never store your full card or wallet credentials; the payment processor handles that securely. Our systems use SSL encryption and fraud detection to prevent unauthorized access to your transactions.
Contact our support team and request account deletion. We'll close your account immediately, stop collecting new data and securely delete personal information after five years, per local compliance rules. You'll receive a confirmation email once the process starts.
Yes. Go to Account Settings > Privacy & Communications to manage your preferences. You can opt out of promotional emails, update your contact details and control whether we use cookies for analytics. Changes take effect immediately.
